Customer Reviews

Atlantic Restoration has handled many water, fire and mold claims for my insurance customers. Their service is excellent and their response time is impeccable, my customers have been beyond pleased with their service... I HIGHLY recommend them!!!

Holly McLin

My father's old family home had frozen pipes that burst and there was extreme water damage throughout the home. My father called Atlantic on a Saturday morning and Greg and his entire crew including a plumber & electrician arrived at my family's home within an hour of my call. From start to finish they were a pleasure to work with. They dealt with our insurance company and adjuster to ensure the entire loss was covered. I highly recommend Atlantic they are an extremely knowledgeable company with amazing staff and customer service.

Courtney Peluso

When we had water damage to our newly remodeled first floor, we called Atlantic Restoration and they were at our house within 20 minutes. The entire process was handled efficiently and professionally from beginning to end. We were very pleased and highly recommend this company!

Coral Lord

Desperate to pump out a flooded basement. Not a high ticket insurance claim item. Took a chance and called Atlantic. Carlos Called, showed up in less than an hour and went right to work with the pumps. It was more complicated than we thought and he set us up with another contractor who could do what he wasn’t equipped to do. (Snake the main drain). Contractor also showed up when he said he would. Carlos also left a dehumidifier overnight to dry out as much as possible. Amazing contractor. Lose the number for Servpro. This company is awesome!

Cindy Hetu

I recently experienced an incident involving sewage back-up into my basement, but fortunately found Atlantic Restoration and Remodeling Group for the clean-up process. They were extremely responsive and sent a crew that same evening. They came back for two additional deep cleans, which made a huge difference not only in appearance of the basement itself, but the smell. I initially contacted Servpro because I was unfamiliar with other options, but I am so glad that I found Atlantic instead. They were responsive, professional, and affordable. I would highly recommend this company!

Shelley Tarantula

Ryan was very professional and easy to deal with when he came out to assess the damage. I was amazed that he had a crew come out so quickly after his inspection to start the cleanup. I can't describe how pleased I am with the work that the techs did. Jennifer, Juan, and Dylon were the technicians who did the work. I'm also happy how easy the company made it for me to go through the nightmare cleanup process and getting what I needed to get done very promptly which made it a dream vs a nightmare. Thank You to everyone involved.

Mike Coppola

We had a water heater break in our semi-finished basement and by the time I found it, water had spread across the floor under our tiles and soaking the wall to wall carpet. The insurance company had recommended Atlantic Restoration when we called them. Very pleased with the referral. Ryan was very thorough. He explained everything in detail, arranged for the carpet to be removed right away, movers to take out and store all our furniture and belongings, arranged for a contractor to remove items that needed to be removed for the floor to be taken out, and set up the equipment to dry out the basement. The tiles were asbestos, so he arranged everything to have them removed safely. He is working with the insurance company for most of the expenses. Unfortunately, the asbestos was in enough of the stairs that go down to the basement that they had to be removed as well and Ryan was able to arrange for a carpenter to replace the steps. He was there for me every time I had a question or started to get nervous about things, even on his day off. There are still a couple more things that need to be done but with almost all completed, I can say Ryan went above and beyond for this process. Thank you Atlantic Restoration and especially Ryan for being there and getting us through a rather stressful situation.

Dian Ostuno

Atlantic Restoration provided emergency mitigation for a substantial sewage backup issue in our basement. Ryan, Dylan and crew were professional, thorough, and always provided clear communication throughout the process. I am extremely satisfied with the high quality work and attention to the specific needs of my situation. I highly recommend this company.

Christine Flynn

I called them right away and asked the secretary to have someone come out and look at the damage I had and she said she will have someone reach out to me when they can come out.. not even 5 min hanging up with her Ryan called me and asked if he can come right away. He was so proficient and so knowledgeable and so easy to talk to.. def recommend especially Ryan he is very good and he did all the work with the insurance company and I didn’t have to worry I knew Ryan would get it done for me!!! 🙂

Tamara Carrasquillo

Atlantic provided water mitigation when our basement flooded. Ryan, Dylon and their crew did a great job. They were professional and extremely responsive (even in the evening when we had a minor scheduling change on our end). The team did a thorough job and left everything in great shape to start the remodel phase. We couldn't have asked for a better experience!

Kelly Sardinas

Steven was professional, courteous, and very punctual. I was unable to be at the site and he made me feel confident that the job was in trustworthy hands. He walked me through the process and shared pictures to demonstrate the work being done.

The White Family

Steve and his crew was amazing. They did a great job and left my house looking so much better than they left it. They did my roof in 2 days and none of my neighbors complained about too much noise. Would highly recommend!

Kelly DeSalvatore

Atlantic was wonderful to work with replacing my porch after not 1 but 2 car accidents! They helped deal with the first driver's insurance company and navigate the claims process with us. When the second accident happened six months later during construction, they worked with us to get it resolved quickly and affordably. And the rebuild is so beautiful! They listened to my concerns about aesthetics and took my critique of craftsmanship seriously. Thank you Atlantic, my new porch makes me very happy!

Emma Thurgood

This company is exceptional! I called them and they sent a supervisor the next day (Carlos). He was incredibly transparent and helped me navigate the insurance claim. Their repair crew was professional, incredibly well meaning, and left the house spotless. I am very impressed with the quality of work they delivered and highly recommended Atlantic restoration.

Karthik R. Krishnamoorthy

I am an insurance loss recovery specialist, and Atlantic Restoration handled an asbestos abatement project at a client of mine’s home who was very demanding. Both Atlantic Restoration’s office staff and work crews bent over backward in keeping my client/homeowner happy and getting the job done with no delays. Thank you for a job well done, I will be calling you again!!

Paul Gilbert

Atlantic Restoration was amazing when our family home had a pipe burst in the garage. Greg, Carlos and his crew were on scene within an hour. They took care of the problem and worked closely with our family and insurance adjuster every step of the way. They put the house back together quickly and within budget. I would recommend them to anyone in need of Restoration Services. They were all a pleasure to work with.

Donald C.

I woke up in the middle of the night to discover it was “raining” in my kitchen. I called Greg at Atlantic Restoration around midnight not having a clue what to do. He gave me on the spot directions to minimize damage and arrived by 7 am. An ice dam had damaged the entire back end of my house which was unlivable. Greg dealt with the insurance company, made sure my family found a place to stay and his team immediately began working to restore my home. The Atlantic Restoration Team is professional, hard-working and compassionate in an emergency situation. I highly recommend Atlantic Restoration!!! It is a five-star company in a class all by itself!!!

Lianne

Atlantic Restoration came immediately the day that my daughter overflowed the bathroom sink and it leaked all the way down to my garage. The mess was cleaned up in less than an hour and they brought all the equipment in and everything was dried out within a few days. They are very knowledgeable, crew was friendly and very helpful. I always recommend them to all my friends and family. Definitely a company you can count on in an emergency.

Leigh C.

Called Atlantic when my sewer backed up into my basement. Called at 8pm and a team was at my house by 8 am. They had the whole basement cleaned in less than a day, including removing all affected items from the basement. I would definitely call them again. Super professional and an unbelievably hard-working team. Highly recommend!!! Thanks Atlantic Team!!!

 

Meegan

Deb Lamb
Deb Lamb
19:55 06 Aug 22
We needed asbestos tile removed after a pipe break and damaged the carpet laid over it. The tile was removed and, low... and behold, there was a beautiful hardwood floor beneath it. Our house is over 100 years old and they cleaned up the floor so we’ll definitely be refinishing it. Appreciate the eye for detail.read more
Rebecca Burcroff
Rebecca Burcroff
20:23 30 Jun 22
The men who came out before the job started were very professional. There was also follow-up after they were done. The... workers worked long hot days but were very pleasant. The only less than five star rating is the cost.A job well done and I would recommend them to others.read more
Kopec Krystian
Kopec Krystian
20:50 27 Jun 22
I’ll start the review with a positive, great company for quick and efficient clean up and demolition. That’s where it... ends. Do not go with Atlantic Restoration if you want to do a remodel. What was promised as a 2-4 week project has now turned into a 3 month ordeal with no plan for and end date. Work is done 1 or 2 days a week with any ones guess for when contractors will show up for the things they cannot handle i.e. plumbing and electrical which pushes the project back even more since everyone is waiting on the person before them to finish their portion of the project. Extremely disappointed by the lack of communication and coordination with this company.read more
Stanley Jaroneczyk III
Stanley Jaroneczyk III
01:53 16 Jun 22
I was hired as a contractors for this company I did a few jobs and have not received payment after 9Months. And one... of the jobs that I did the project manager quit because they were over working him as no one stays for a long period of time. Who ever took over his role never even called me to finish miss things I needed to do. I have tried calling and no calls back. Very poor communication from Atlantic restoration! And I come to find the customer also has issues with them and how they do business. WouldNot recommend to anyone.read more
Tammy Roth
Tammy Roth
18:35 13 Jun 22
My rental house had a leak in the roof which created mold in the garage area. I had no idea what needed to be done to... keep my tenants safe. I called Courtney in the office and she was able to get Carlos and his team there right way. They contacted my insurance company, had the house tested, cleaned up the mold & tarped the leak before a big snow & rain storm. Since the roof was already leaking I had them replace the whole roof which they did an awesome job. They kept my tenants informed in what they were doing and cleaned up everyday. Courtney & Carlos made an bad experience into an easy clean up. Thank youread more
Brooke Park
Brooke Park
20:56 26 Feb 22
Atlantic Restoration and Remodeling Group along with Ryan the director of Mitigation were one of the most professional... companies I had the pleasure to work with when I needed a abatement. I began working with the company once my insurance agency put me in contact with them. Ryan held my hand throughout the entire process to make it as smooth as possible. He kept me informed every step of the way and always answered any text that I sent him. I would highly recommend this company and Ryan if you ever need work completed.read more
Jean Mattox
Jean Mattox
19:10 11 Feb 22
We had water damage throughout our whole entire bottom floor we didn’t know which way to go or whom to call we finally... found Atlantic they came out and helped us solve our problem the only reason why I did not give them five stars is that it was like a roller Roller coaster trying to get our schedule in order and which days. The project manager that we had was not committed to us as he told us he would be. I would gladly use your company again hopefully I won’t have too. One thing I did love about the company was the cleaning girl that came out she did a wonderful job with cleaning up Everything I wish I could hire her.read more
Karla Trujillo
Karla Trujillo
02:55 05 Feb 22
My insurance recommended Ryan from Atlantic Restoration to take care of damage caused by a water leak ruining my... carpet, wall, shoes, tile etc. Ryan called me to set up an appointment not even 10 minutes after I hung up the phone with my insurance agent. Ryan sent his crew over to start the clean up immediately. He has been extremely helpful and made this process super easy. He took the lead and has been the middle man between my insurance company and my condominium association relieving me from dealing with them. I was impressed by his efficiency and promptness to keep me up to date. I will definitely recommend his services to family and friends. They have been nothing but excellent. They are great at what they do!!! Thanks Ryan!!!read more
Keila Rodriguez
Keila Rodriguez
02:17 04 Feb 22
Ryan help me through the whole process of cleaning my home after a crime. He was very professional and very responsive.... Great personality easy to deal with. Will recommend!read more
Amanda Arnhem
Amanda Arnhem
23:17 03 Feb 22
We had a great experience with Atlantic Restoration. I called Ryan directly on a Sunday evening and he answered, was... responsive and super helpful. Throughout the entire process Ryan was available to answer any and all questions and ensure that the mitigation process went smoothly with his crew. He was easy going and pleasure to work with. Definitely recommend!read more
Caroline Raynis
Caroline Raynis
02:53 27 Oct 21
Amazing doesn’t even describe it. Most dedicated group I’ve worked with. From Christine, to Bruce, to Colin, to Steve,... and we mustn’t forget Carlos! You all are truly unsung heroes. I recommend you to everybody! Thank you for adding quality to the New Britain community! You are rockstars!read more
vigan pacuku
vigan pacuku
14:36 21 Oct 21
Had a big leak in my apartment building, Atlantic was the best choice I made! Carlos is on top of his game, very... helpful. Def recommend and will use in the future.read more
Kim Achatz
Kim Achatz
21:01 05 Oct 21
I had water damage in my home and asbestos was found in my ceilings at that time. Ryan came out very quick to discuss... with me what will occur for asbestos abatement. He was very professional and had lots of good advice/suggestions. He always responded to texts or phone calls within minutes. Told me he was just a phone call away 24/7 and he was! He could answer every question I had and always reassured me that everything will be ok. He went above and beyond for my family and I and I would recommend him to anyone! Thank you so much Ryan!!read more
Kathy Beeler
Kathy Beeler
14:05 21 Sep 21
Used Atlantic because we had water damage to our kitchen. What started off to be a night mare for my mom became very... easy. Highly recommend Ryan Soucy. He was great to work with . Answered all my question and got stuff done and done right. His response to any questions I had was always within a hour. Very understanding! Explained thing as they were being done.Kathy Bread more
Judson Graves
Judson Graves
22:58 20 Sep 21
When we were struggling with the insurance company and getting no response from Servpro, Ryan Soucy was a big help. He... worked closely with the insurance adjuster, handling most of the communication with the insurance company to conclude the approval process. He then guided the great Atlantic team to mitigate our water damage in very short order. He answered our questions, and made sure we were happy. I very highly recommend this company and Ryan.read more
Courtney Peluso
Courtney Peluso
20:45 15 Sep 21
A huge THANK YOU to Atlantic Restoration. I woke up in the middle of the night to my kitchen light and ceiling and... water was pouring out of it and my upstairs bathroom toilet was running like a waterfall floors were flooded kitchen was a mess. I called Atlantic Restoration and Greg and Dylan were at my house in under 45 minutes. A huge thank you to Carlos who came to review the damages and make a plan for a rebuild. The whole company are all very courteous, prompt, knowledgeable, friendly, and a pleasure to work with. Thank You for saving my kitchen from a major disaster!! R. Contaldiread more
P&A Sal-CT
P&A Sal-CT
19:00 10 Sep 21
Extremely happy with the service provided replacing our roof especially working with Steve Bordoy as he was very... knowledgeable. He made the whole process easy. I felt his honesty was genuine and easy to talk to you. If there is a future need I will be contacting this company. Great overall experience!read more
Andrew Bzdel
Andrew Bzdel
16:59 30 Aug 21
f there was a 6th star that can be given, Atlantic would get it from me. I had a leak in my ceiling that was the result... of a poorly done roof performed before I bought my house. Atlantic was on time every single time they said they would be at my house, they dealt with my insurance company to get everything they possibly could covered for me, and my entire roof was completed in just one day (and looks awesome by the way). They dealt with my crazy work schedule and were nothing but professional, kind, honest, and informative every single step of the way. If you need something done at your house, apt complex, etc, don't even hesitate to contact these guys. You won't be disappointed in the slightest!read more
Karthik R. Krishnamoorthy
Karthik R. Krishnamoorthy
03:23 11 Jun 21
This company is exceptional! I called them and they sent a supervisor the next day (Carlos). He was incredibly... transparent and helped me navigate the insurance claim. Their repair crew was professional, incredibly well meaning, and left the house spotless. I am very impressed with the quality of work they delivered and highly recommended Atlantic restoration.read more
TheWhiteFamily White
TheWhiteFamily White
18:44 19 May 21
Steven was professional, courteous, and very punctual. I was unable to be at the site and he made me feel confident... that the job was in trustworthy hands. He walked me through the process and shared pictures to demonstrate the work being done.read more
Kelly DeSalvatore
Kelly DeSalvatore
19:15 07 May 21
Steve and his crew was amazing. They did a great job and left my house looking so much better than they left it. They... did my roof in 2 days and none of my neighbors complained about too much noise. Would highly recommend!read more
Kelly Sardinas
Kelly Sardinas
01:05 16 Mar 21
Atlantic provided water mitigation when our basement flooded. Ryan, Dylon and their crew did a great job. They were... professional and extremely responsive (even in the evening when we had a minor scheduling change on our end). The team did a thorough job and left everything in great shape to start the remodel phase. We couldn't have asked for a better experience!read more
Tamara Carrasquillo
Tamara Carrasquillo
19:56 05 Feb 21
I called them right away and asked the secretary to have someone come out and look at the damage I had and she said she... will have someone reach out to me when they can come out.. not even 5 min hanging up with her Ryan called me and asked if he can come right away. He was so proficient and so knowledgeable and so easy to talk to.. def recommend especially Ryan he is very good and he did all the work with the insurance company and I didn’t have to worry I knew Ryan would get it done for me!!!:)read more
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